Security Practices
Last updated on July 14, 2022
The security of your data is our priority and we take it very seriously at ProdCamp. Being secure does not mean we're not transparent about how we do it.
If you have additional questions regarding security, feel free to reach out to support@prodcamp.com and we will get back to you as quickly as we can.
Confidentiality
We place strict controls over our employees’ access to the data you and your users make available via the ProdCamp services, as more specifically defined in your agreement with ProdCamp covering the use of the ProdCamp services (“Customer Data”). The operation of the ProdCamp services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the ProdCamp services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.
All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
Personnel Practices
ProdCamp conducts background checks on all employees before employment, and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the ProdCamp services.
Compliance
The following security-related audits and certifications are applicable to the ProdCamp services:
Security Features for Team Members & Administrators
In addition to the work we do at the infrastructure level, we provide Team Administrators of paid versions of the ProdCamp services with additional tools to enable their own users to protect their Customer Data.
Access Logging
Detailed access logs are available both to users and administrators of paid teams. We log every time an account signs in, noting the type of device used and the IP address of the connection.
Team-Wide Two-Factor Authentication
Team Administrators can require all users to set up two-factor authentication on their accounts. NOTE! This feature is currently in development and not available to all accounts.
Single Sign On
On paid accounts, ProdCamp services can be integrated with Google Sign In (single-sign-on provider). If you use SAML SSO with providers such as Azure AD or Okta please let us know at support@prodcamp.com.
Data Retention
Data is being retained only for as long as it's needed and being deleted from servers as soon as instructed to do so.
Deletion of Customer Data
ProdCamp the account that manages billing to delete Customer Data at any time during a subscription term. Within 24 hours of admin initiated deletion, ProdCamp hard deletes all information from currently-running production systems. ProdCamp services backups are destroyed within 14 days.
Return of Customer Data
In case you would like to get your data back (and the data was not deleted from ProdCamp servers), you can reach out to support@prodcamp.com and request for it. Additional customer verification can be triggered.
Data Encryption In Transit and At Rest
The ProdCamp services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.
We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
Availability
We understand that you rely on the ProdCamp services to work. We're committed to making ProdCamp a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.
Disaster Recovery
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
Network Protection
In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.
Host Management
We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.
Logging
ProdCamp maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the ProdCamp services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.
Incident Management & Response
In the event of a security breach, ProdCamp will promptly notify you of any unauthorized access to your Customer Data. ProdCamp has incident management policies and procedures in place to handle such an event.
External Security Audits
We contract with respected external security firms who perform regular audits of the ProdCamp services to verify that our security practices are sound and to monitor the ProdCamp services for new vulnerabilities discovered by the security research community. In addition to periodic and targeted audits of the ProdCamp services and features, we also employ the use of continuous hybrid automated scanning of our web platform.
Product Security Practices
New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated static analysis software, tested, and manually peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.
Bug Bounty Program
At this moment, ProdCamp does not have a security bug bounty program.
